SocialCert requires that an Instagram account be either a Business Account or a Creator Account connected to a Facebook Page to fully authenticate your accounts.
You can follow these steps to confirm which page is the Facebook page your business/creator profile on Instagram is connected to:
- Open the Instagram app
- Tap Edit Profile
- Under Business Information, tap Page
- Select the Facebook Page you want to associate with the business profile
Once you confirm your accounts are properly linked, you can log back into SocialCert to complete the process.
Don't hesitate to reach out to email@example.com if you have any questions!