Here's the truth: Error messages are a drag when you're trying to amplify content. By knowing the common errors, you can be prepared ahead of time and avoid delays when building your SmartBoost.

Even as a Facebook Ads expert, it's likely you've run into one or more of these messages before – and you're not alone. For this reason, we've created a one-stop guide to help you understand and avoid those pesky error messages. 

The Lumanu advertiser app will give you a notice for any content that will not be supported when boosted as an ad on Facebook.

 

Error: Too Many Hashtags

  • Reason for error: Facebook enforces a limit of 30 hashtags in boosted content. 
  • Solution: Reach out to the influencer and ask them to remove some hashtags. Once the post has less than 30 hashtags, please email support@lumanu.com and Lumanu will update the content for you.

Error: The Post copy mentions "Facebook"

  • Reason for error: Facebook does not allow ads that make mention of "Facebook" or its other properties.
  • Solution: Reach out to the influencer and ask them to remove “Facebook” from their copy. Once removed, please email support@lumanu.com and Lumanu will update the content for you.

Error: The Post Copy Mentions "Instagram"

  • Reason for error: Facebook does not allow ads that make mention of "Instagram" or its other properties.
  • Solution: Reach out to the influencer and ask them to remove “Instagram” from their copy. Once removed, please email support@lumanu.com and Lumanu will update the content for you.

Error: This post cannot be boosted

  • Reason for error: This happens when an influencer posts a Facebook “Status” without an image.

Error: Cannot add this media to the selected SmartBoost

  • Reason for error: Facebook does not support boosting carousels with the engagement objective. 

Error: Facebook image posts do not support a call to action.

  • Reason for error: Facebook automatically crops Facebook image posts when attaching a call to action. Rather than cropping your Facebook image, your post will be boosted without a call to action. 

Error: Multiple Instagram stories in SmartBoost

  • Reason for error: Lumanu is working on a feature to allow advertisers to combine story cards into a single cohesive story. 

Error: Image will be cropped when boosted.

  • Reason for error: Facebook image posts are automatically cropped to 1.91 aspect ratio when using the Link Clicks objective.
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