The article below pertains only to publishers, influencers, and content creators using SocialCert by Lumanu.

Error: 

  • "Sorry, an unknown error occurred. Please try again."

Cause of error: 

  • You may have attempted to log in with the incorrect username or password too many times

Solution: 

  • Wait 24 hours and go back into Facebook to link your Instagram to your Facebook Page and input the correct username and password
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