The article below pertains only to publishers, influencers, and content creators using SocialCert by Lumanu.

Error: 

  • "We do not support connecting an Instagram account with two factor authentication enabled"

Cause of error:

  • You have two factor authentication on Instagram enabled, and Facebook does not currently allow users to link their IG to FB if two factor authentication is on

Solution: 

  • Go to your Instagram settings on your computer only. You cannot access these settings via the mobile app
  • Click "Privacy and Security"
  • Scroll down and click "Edit Two-Factor Authentication Setting"
  • Uncheck the "Use Text Message" option
  • When asked to "Turn this off?", click "Turn Off" 

NOTE: We recommend you turn two factor authentication back on after you have successfully SocialCerted. 

Why does Facebook ask you to turn off two factor authentication? 

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