What is the payout experience for the vendor?

Creators do not need to have a Lumanu account to be sent a payout.

There’s two different ways your creator partners can create Lumanu accounts:

1. Via your team’s custom invite link, which you can find under your Contacts tab in the Lumanu app and copy to share with your creators.

2. Directly from the You’ve been paid! email, which is sent once your team initiates a payout to the creator’s email address.

Creators can request a payment from your team under the Earnings tab by clicking the Request Payment button.

Creators must be added to your Lumanu team as an approved Partner before they are able to Request Payments.

The Request Payment window will populate for the creator to fill out. Approved brand partners will be selectable under the 'Who' dropdown to request payment from. 

Once sent, a new payout will populate under your Needs approval tab.

The creator will receive an email notification regarding their payout when your team:

• Creates a payout for them

• Issues their payment

They will also be able to track incoming payments and past transactions by navigating under their Earnings tab.

• Incoming payments show payouts that either the creator or company creates. Incoming payments will have one of the following statuses:
  

  • In review = Your team has not yet approved the payment

  • Approved = Your team has approved the payment, but has not yet issued payment for it

  • Paid = Your team has issued payment, and the funds appear in the creator's Lumanu balance

  • Canceled = The payment request was canceled, either by your team or the creator themself

• Transactions show money movement in the creator's Lumanu balance, including received payments and withdrawals.

Creators can link their bank or PayPal account to Lumanu by navigating under the Balance tab and clicking Connect Account. 

Before withdrawing funds from their Lumanu wallet, creators are required to submit their tax information annually to Lumanu. They can submit their tax information by navigating under Settings, then Taxes.

If they do not input their tax information before withdrawing their funds, they will be prompted to do so when attempting to withdraw. They need to provide this information once per calendar year.

To withdraw funds, your creators will navigate under their Finances tab. From there, they will see their account balance and the Withdraw Funds button. 

After clicking Withdraw Funds, the creator can expect to receive the funds in their connected bank account in 2-5 business days.